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Help - Pack serenite


That brings me the PACK SERENITY

Presentation of the Pack Serenity :

The Pack Serenity amounts to a complementary insurance that you guarantee the replacement or the repayment to 100% of your or your articles having sudden - an accidental breakinga steal an accidental deterioration during the delivery. With the Pack Serenity, also benefit from a technical support during the 30 days following the purchase... (advice, tricks on the use of your articles).

Calculation of the Pack Serenity :

The amount of the Pack is proportional to a rate of 7% of the amount of your purchases in the basket out discount and out expenses of port. The minimum amount of the Pack is inclusive of tax of 3 euros.

The insurance Transportation :

At MAILLOT BONSAI, your satisfaction is our priority and we put everything we can do to offer you a blameless service. The perfect state of all our articles is verified before every expedition. All our plants have a conditioning and a packing especially studied to cross the logistical chain until at perfects you state of it. So however an incident occurred during the transportation (at the time of the delivery, you discover that the product either deteriorated broken), we assured, to our expenses, the products against the breaking. Contrary to most our colleagues, the transportation doesn't take place to YOUR risks and peril and WE assure (to our expenses) the responsibility of it in case of incident.

How does that work?

We remind you, for your satisfaction, that the guarantee against the breaking and the flight cannot take place that so if the case arises, at the time of the receipt of your packet, YOU did and noted the necessary observations on the deliverer's slip: Packet crushed, destroyed merchandise, open Packet, x missing articles, Packet whose inside is damaged, despoiled Packet, x (number of pieces) stolen pieces... ATTENTION, The following observations ARE NOT RECEIVABLE BY the insurance because considered like too general: Subject to déballage, Packet or open cardboard, driven Case, torn in part Packet, Packet in disrepair, Trace of shock, Received the merchandise in disrepair. To be receivable your remarks must fill 3 conditions: They must be formulated in writing, therefore to appear on the document transportation. They must be precise, that is to bring information on the state of the content of the packing and not of his/her/its outside appearance, They must be complete; he/it should appear the exact number of articles damaged thus. Thus, if you have a doubt, TAKE THE TIME, in presence of the carrier to open the packet and to verify his/her/its content Us counsel you to insist taking this time by the carrier that, in any case, won't be able to leave without your signature.

Attention: once the done delivery, the insurance against the deterioration or the despoiling doesn't take place anymore because the transfer of the risks to the customer intervenes since the discount of the products by the carrier to the customer.

While hoping to have explain all for you.

Service Satisfaction Customer, MAILLOT BONSAI

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