Help - Frequently asked questions
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An order has one of four statuses:
- Pending payment: The order has been received but not yet paid, or we have not yet received your cheque.
- Being processed: The order is being processed at the nursery.
- Shipped: The order has been turned over to the shipping company.
- Cancelled: We have cancelled the order.
In France, call
04 74 55 23 48
as soon as possible so our customer service can change your order.
In France, you can call our customer service department on 33 4 74 55 23 48 for assistance (the easiest way) or you can send us an email from anywhere you are. You can also send us some pictures of your tree by email(pictures taken in front of a clear background with clear view of the foliage for advice about illnesses and parasites).
Yes, our nursery is located in the town of Relevant in the Ain department of France, but we are open only by
appointment in order to welcome you in the best way.
A plant is a living organism, and of this fact, it reacts with the middle in which it evolves. He/it is therefore normal that according to the brightness, the substratum or the care brought, of the individuals of a same variety, especially when they are young, present some morphological differences (color, size, or shape of leaves for example).
Besides, a book, all as internet, is a source of information that can sometimes prove to be or even wave erroneous as for the information that find themselves of it. We are specialist of the Japanese maples since more of thirty years and we work with other Japanese, European and American nurserymen, in order to correct possible mistakes of nomenclature or variety.