Help - Delivery
Yes, your products are in our French store and ready for immediate packing. When you place an order you'll be given the option to select your country and the packing and shipping fees are automatically calculated and clearly displayed. We use carriers who offer the most competitive prices and we take extreme care to pack bonsai, sculptures and granite objects in secure wooden crates. For advice on how to post heavy and delicate items or living plants needing customs certificates please call +33 (0)4 74 55 23 48 or email email@example.com we'll be happy to give you a shipping or freight service quote. We speak English and will be pleased to help.
- Standard delivery: You will receive your packet(s) within 72 hours thanks to the ColiPoste service or DPD Service.
- Delivery by road haulier: is used to transport bulky goods.
- Direct from the nursery: Make an appointment to pick up your packet from our nursery in Relevant, in the Rhône-Alpes region of southeast France.
Maillot-Bonsaï offers shipping methods designed for fragile items. Packaging and shipping charges depend on the items in your order and the country of delivery, according to La Poste and our other hauliers' prices. Please understand that we may modify them in order to follow the price rises. We deliver anywhere in the world, and delivery countries are classified by zone. To see how shipping charges are calculated, click here.
Yes, but delivery to the overseas departments and territories includes an additional charge compared to France proper.
Moreover, import of soil and plants is under regulations. Please contact your local Customs Service.
For products in stock, the delivery time usually is about 24-48 hours for deliveries in Metropolitan france, excepted Corsica, Ré island and Oleron Island (among nearly 15,000 packages a year for more than 30 years).
For pallets, it usually takes barely a week.
For Europe, the delays usually are from 8 to 10 days.
If certain items are out of stock please contact us for information on product availability (+33474552348).
Bonsaïs are robust trees that can perfectly endure long journeys. Every year we receive bonsai arriving from Japan that have been in shipping holds for several weeks.
Our experience of sending bonsai dates back to 1989 and since that time we've successfully delivered trees to many countries.
We've been sending bonsai and gardening accessories in France and to Europe for more than 30 years. Our plants are wrapped to avoid dehydration and resist cold and heat and are fixed solidly in their packaging. They are generally delivered in a perfect condition to all destinations. Plants in bloom require special packing techniques that we've mastered to permit their expedition.
/ ! \IF YOU HAVE A COMPLAINT, TELL THE CARRIER OR CALL US WHEN THEY ARRIVE OR WITHIN 48 HOURS AFTER RECEIVING THE PARCEL. AFTER THIS DEADLINE THE COURIER COMPANY IS NOT OBLIGED TO FOLLOW UP YOUR COMPLAINT !
If you wish to return a product you may complete the form available here and note the following return conditions :
The product that is concerned by the return has to be packed in the original package or a similar that guarantees that the product will arrive in a perfect condition, in order to be sold again. The product has to be sent to the following address :
Maillot Bonsai SARL
1170 Route de Châtillon,
Please note that the shipping fees have to be paid by the customer.