How can I check the progress of my order?
You can check the progress of your order at any time in the “My Orders” area of your account.
An order has one of four statuses:
- Pending payment: The order has been received but not yet paid, or we have not yet received your cheque.
- Being processed: The order is being processed at the nursery.
- Shipped: The order has been turned over to the shipping company.
- Cancelled: We have cancelled the order.
How will I know if my order has really been received?
You will get an automatic email if your order has been received. If you don’t, your order has not been registered.
What do I do if I realize I’ve made a mistake in my order?
In France, call 04 74 55 23 48 as soon as possible so our customer service can change your order.
Can I track the progress of my order?
Yes, if you have an account, in the “My Orders” section. Otherwise, we will alert you automatically by email when your order is shipped.
How can i get an invoice ?
Go in "my account" and choose invoice then you can either to download it either to print it immediately.