Terms and Conditions
To order imply that buyer had accept the following selling terms. You can either use the order slip on line or E mail, mail, phone, fax. Payment can be made either by credit card SSL (Secure. Sockets .Layer) or all other means you want (Postal money order, bank transfer).
Product information and warranty
Living plants are unwarranted, as cultivation can’t be supervised by the seller.
For plants, a technical growing card is enclosed to every sending.
Some products can present some nuances of aspect or texture because of their traditional manufacture.
We accept credit card payments for order which amount is above 15 Euros. We inform you that price are inclusive of tax but they can change according to market’s rise and particularity exchange rate fluctuations. In the event of a market’s rise buyer will be contacted before delivery. The seller is entitled to modify the price of an item in so far as there is an obvious printed mistake in the price list. Prices are only valid on receipt of an E mail or mail confirmation.
Goods travel at the addressee’s own risk you order will be processed as they appear on line. Delivery take place on receipt of the whole payment of goods and expenses dispatch. Generally we send goods within a week on receipt of complete settlement, except in the event of heavy frost for items which are sensitive to frost. International Postal delivery time depends of country. Items weight more than 10 kilos according to price, are deliver by air or by boat service. All our items are care.
Customer will ask the import country for the right to import some plants or materials. The MAILLOT BONSAI SARL will not responsable for any damage or loose in custom clearance.
The delivered plants have undergone operations of pruning, poting etc. according to the requirements of each species, with the passing of the seasons their vegetative state can defer from pictures of the site (period of flowering, foliage etc.)
Reservation clause of property
Goods are property of Maillot Bonsaï company until invoice and delivery expenses are paid in full.
Thanks you to inform us within 8 hours by mail for any dispute. Over this delay no resort could be accepted, carrier is the only one who is responsible. Court of Bourg en Bresse France (01) is competent.